Restaurant Marketing: Is It Interesting Enough To Talk About?

If Not … Whether It’s Pizza, Burgers Or Steaks, They Just Ain’t Gonna Remember You!

Here’s the magic restaurant marketing question, “Is It Interesting Enough To Talk About?”

If it isn’t, then you’re not embedding your restaurant into the mind of your guest. And, you’re making it more difficult for them to think about you for future visits. Let me explain–

Because the advertising landscape has changed, one of the most effective ways now to increase your sales is through “word of mouth” — guests talking to others about their dining/take-out experience.

Once taken for granted, “word of mouth” (call it talking or gossiping) is now more powerful than ever, given that everyone’s talking online and offline.

But what you need to realized is that you can actually influence what your guests say about your restaurant. In order to do this, you have to start crafting various facts, sights and sounds — otherwise called “stories” — that give your guests something positive to talk about and share with others.

Answering this question enables you, as an owner, to have a number of stories and experiences about your restaurant in place — stories that give your staff something interesting to tell your guests. Stories that illicit a response, “WOW, I didn’t know that!” Or … “WOW, that’s interesting!”

With this “word of mouth” concept in place, marketing your restaurant becomes much easier. You now have a reason to connect with people and tell a story. It’s the story they’ll talk about and share with others. Just as I said four years ago and now more important than ever, “Quit advertising. Start connecting.”

Here are some thought-starters:

What are you famous for?
What do you serve that no one else has?
What can you supersize to have the biggest? (Monster Pizza, steak, burger)
What can you downsize to have the smallest? (World’s smallest sundae)
What can you tell a guest that makes them say, “Wow, I didn’t know that!”

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Restaurant Marketing With Facebook

Restaurant Marketing With Facebook: 45 Relevant Topics To Post:

Restaurant Marketing With Facebook: It can be a challenge figuring out what to post on your Facebook page. Here are 45 topics your customers may be interested in:

  1. Nutrition information on certain products.
  2. Feature a special product of the day/week, and what makes it special.
  3. Your restaurant’s philosophy on environment. How does your restaurant participate in recycling?
  4. Your restaurant’s participation in local charities.
  5. Feature an employee of the week or month and why is he/she featured.
  6. Employee facts: how many hired, average age, experience, education, interests, and hobbies.
  7. What makes a great server and encourage fan feedback on this.
  8. Explain what goes into making a great <steak> and get fan feedback on how they make their best <steak>.
  9. If you serve desserts, ask fans to submit their most decadent dessert recipes.
  10. Write how and why you got started in the restaurant business. What are you most passionate about? What drives you to success?
  11. Write how you personally participate in the community. What local events (PTA) you’re attending; what sports events you’re attending.
  12. Your culture and philosophy of running the restaurant.
  13. Feature a monthly recipe secret: How to make some of our most popular entrees.
  14. Ask your fans what they want to know how to make.
  15. Food preparation. Where you get it; how fresh; made from scratch. (Did you know we use the highest grade of cheese ever on our pizzas?) State it as a feature/benefit.
  16. Interesting food facts that fans can visualize. Take the annual weight of something you sell and do an Internet search, “what weighs 1200 pounds?” For example, one restaurant – “We sell more than two dump truck loads of fries a year. Imagine having two dump trucks pull up to your driveway loaded with our fresh cut fries.”
  17. Facebook Fridays: Enjoy a meet-up event with other Facebook fans every Friday.
  18. Facebook fans exclusive events: Wine Tasting.
  19. Publicize an upcoming community event.
  20. Feature a school of the week and why you’re featuring it.
  21. Post employment/hiring opportunities.
  22. Post what you’re famous for and how that came about.
  23. Post latest catering event. This lets fans know you are successful at this.
  24. Always take videos of interesting things where ever you are – outside of your restaurant, in the community.
  25. If there’s a history to your restaurant, tell the story – (the owners came from Italy with a special recipe from the Sicilian hill).
  26. Differentiation points about your restaurant. What do you feature or do that no other restaurant does or serves?
  27. Facts about the owner.
  28. Facebook zip code night. Get to know your neighbors.
  29. Facebook Fan of the week. To win you must post what you like about the restaurant.
  30. Post photos or videos of parties and special occasions.
  31. Post a video of you banquet room for special events and remind your fans you have facilities for meetings, birthdays, anniversaries, holidays, family reunions.
  32. Mention in-restaurant promotions. For example, we’re giving out 10 lottery tickets to our guests tomorrow night between 6pm and 8pm. Be there to be a millionaire.
  33. Birthday days. “If you’ve got a birthday this week, visit us and show your ID. You’ll get a <birthday offer>.
  34. Mention the brand names that you are using in your kitchen – Heinz Ketchup. This makes fans more familiar with how you’re cooking; makes them feel better that you’re using some of the same ingredients they use in their own kitchen.
  35. Post the Friday night high school football scores from schools in your trading area.
  36. Look-alike contests. Post your photos and have fans do the judging.
  37. Ask fans for suggestions.
  38. Ask fans to vote on their favorite products.
  39. Poll fans on restaurant service and ambience. Ask for suggestions.
  40. List products that are gluten free.
  41. Market research. How many live 5 minutes away? How many 30 minutes.
  42. Market research. What do you think we’re best known for?
  43. New product launches.
  44. Host a Facebook bounce-back event with a neighboring retailer.
  45. Feature your chef. Who’s making those classic burgers?

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