Restaurant Crisis Management:
Which of the following emergencies are you prepared to handle in your restaurant?
- Hurricane/Tornado/Flooding/Snowstorm (weather-related causing business disruption)
- Food poisoning
- Customer or employee heart attack on premises
- Death of owner/partner
- Death of employee
- Temporary closure of your restaurant due to investigation of crisis
Some things you need to address and explore further:
- Do you have a succession plan?
- Who is trained in CPR and first aid?
- Who is trained to aid a choking victim? (Heimlich maneuver)
- Do you have a defibrillator on premises?
- Do you have an executive/employee contact list?
- Is there an employee phone-in number for emergencies?
- Is your computer data backed-up daily on a Cloud server?
- Do you know where the nearest hospital is located?
- Is there a primary meeting place designated in case of evacuation?
- Who, in your absence, is empowered to make decisions during a crisis?
- Are your insurance plans up to date to take care of every crisis?
- Who is designated to talk to the press and communicate via social media platforms?
Million Dollar Question:
What would you do if – during a crowded dinner hour – a (fill in the incident) occurred? Who would take charge? Who would you contact? Would customers have to be ushered out through the main door or fire exits? Who is available to render first aid?
Tough stuff to deal with; the best you can do is be as prepared as possible. Don’t know what to do next? Maybe the easiest step is to invite the chief of your local fire station to meet with you at your restaurant for a frank discussion on the “what ifs.”